Bought but have not any key  [Solved]

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Bought but have not any key

Post by _Ultra_ » 26 Jan 2017, 18:12

I bought Cubik Studio before two days but I was not log in so I don't receive any key. The money were paid to BDcraft.net with PayPal and I received the mail that the payment was sended.
I would be happy for any help.

To moderators or admins: I would send the payment mail to you If it is required.
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Re: Bought but have not any key

Post by HanFox » 26 Jan 2017, 18:20

Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.

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Re: Bought but have not any key

Post by _Ultra_ » 27 Jan 2017, 22:20

The purchase support doen't fit :(

Could you check for the transactioncode manually?
I will write it to you by Private message ok?
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Re: Bought but have not any key  [Solved]

Post by HanFox » 28 Jan 2017, 04:39

If you haven't received a receipt from PaymentWall with a reference similar to w000000000 and the money has definitely left your account, and you definitely used https://cubik.studio/get to make your purchase you will need to contact PaymentWall and ask them why you haven't received a receipt from them:
https://www.paymentwall.com/en/contacts

If you have received a receipt with the w000000000 reference then, yes, please Private Message me that.
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.

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Re: Bought but have not any key

Post by _Ultra_ » 29 Jan 2017, 14:17

Great thanks because of the much help you did. :)
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