Could you checking,please [Solved]

[Lute]

Hello. I purchased 'cubik studio' from Paymentwall. But the paymentwall asked me to contact me here because I could not find my account. Code registration is not possible either. For reference, my code is 'w104210525'.

[Sphax]

Have you followed the guide: viewtopic.php?f=2&t=60 ?

[Lute]

I can not pass step one

[Sphax]

Why?

[Lute]

I do not know. I typed it correctly, but it looks like this picture.

[HanFox]

There isn't a transaction with the ID you've provided.

If your payment method has been charged you'll need to contact Payment Wall and ask what's gone wrong.

https://www.paymentwall.com/en/contacts

[Lute]

I contacted 'paymentwall'. Let's see the picture.

[HanFox]

Interesting. Well, if what you say is true they'll have contacted Sphax so there's nothing I can do for you currently.

Suffice it to say, at this current point of time, the details you provided do not show up for us in any form (this includes the PW backend).

Are you sure the transaction/PaymentWall receipt reference is correct?

[Lute]

Um ... I do not know what you mean, but ... Do you mean to say this?

[HanFox]

Am I being charged for 'Initiated' payments?
Initiated payments mean that your purchase is either pending or did not go through successfully. Pending transactions are normally applicable for payment methods that need further processing such as bank transfers. Otherwise, we assure you that you will not be charged for ‘Initiated’ payments."

Source: https://www.paymentwall.com/en/faq/payments/486

As far as I'm concerned that means the transaction with that specific reference has not been processed.