Could you checking,please  [Solved]

Ask questions to do with purchasing, registering or activating Cubik Studio, and requesting key resets.

Re: Could you checking,please

Post by Lute » 16 Dec 2016, 13:11

So what should I do?
User avatar
Lute
Supporter
Posts: 8
Joined: 13 Dec 2016, 10:28

Re: Could you checking,please

Post by HanFox » 16 Dec 2016, 13:34

You should have received an email with a different reference number from PaymentWall to confirm the purchase... If you haven't you'll need to ask them for it.

We only receive reference numbers for confirmed purchases and without that we can't check our records properly.
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.

Profile pic by TsaoShin: https://www.deviantart.com/tsaoshin
User avatar
HanFox
Web Admin
Posts: 1157
Joined: 16 Apr 2012, 00:46

Re: Could you checking,please

Post by Sphax » 16 Dec 2016, 14:19

After checking, we did not received any message from PaymentWall regarding your issue.
We'll be more than happy to help you to solve the issue but currently, the transaction ID you sent do not exists on our side (in PW)
User avatar
Sphax
Admin
Posts: 1314
Joined: 10 Nov 2011, 10:44

Re: Could you checking,please

Post by Lute » 16 Dec 2016, 15:06

Does this program work on 32 bit?
User avatar
Lute
Supporter
Posts: 8
Joined: 13 Dec 2016, 10:28

Re: Could you checking,please

Post by HanFox » 16 Dec 2016, 15:16

It works on Windows 64bit, MacOSX and Linux.

This is all stated on the purchase page: https://cubik.studio/get
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.

Profile pic by TsaoShin: https://www.deviantart.com/tsaoshin
User avatar
HanFox
Web Admin
Posts: 1157
Joined: 16 Apr 2012, 00:46

Re: Could you checking,please

Post by Sphax » 16 Dec 2016, 16:06

@Lute: I see on your account that you already have a Serial attached to your account. Don't you see it on Download page?
User avatar
Sphax
Admin
Posts: 1314
Joined: 10 Nov 2011, 10:44

Re: Could you checking,please  [Solved]

Post by Lute » 16 Dec 2016, 16:11

'Paymentwall' gave me a new serial code and it's been activated
User avatar
Lute
Supporter
Posts: 8
Joined: 13 Dec 2016, 10:28

Post Reply

Return to “Purchase Support”