Purchase didn't work  [Solved]

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Purchase didn't work

Post by Countdown » 29 Apr 2021, 22:12

I bought Cubik Pro, but I am not able to download it, the payment went thru my paypal tho.
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Re: Purchase didn't work

Post by HanFox » 30 Apr 2021, 08:06

As you used PayPal it can take up to 10 working days for PayPal to process your order as they may have processed it as an eCheque/eCheck (this information normally shows up on your PayPal receipt).

You can read about eCheque's here: https://www.paypal.com/uk/smarthelp/art ... que-faq962

If you're not from the UK the information may differ slightly for your country.
Create your own thread for purchase/activation/key issues.

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Re: Purchase didn't work

Post by Countdown » 30 Apr 2021, 16:41

I paid with paypal balance, I don't see the problem with eCheck
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Re: Purchase didn't work

Post by HanFox » 30 Apr 2021, 17:15

I don't see any purchases from your email, nor do I see any recently unclaimed purchases.

There's a chance PayPal or PaymentWall are doing checks on the payment for whatever reason.

You're going to have to wait a few days and see if the transaction completes.

If not please let us know.
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Re: Purchase didn't work

Post by Countdown » 03 May 2021, 01:55

Have the transaction worked yet?
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Re: Purchase didn't work  [Solved]

Post by HanFox » 03 May 2021, 06:53

Yup, it appears your purchase came through later on the 30th April.

You should have received an email from us about how to activate your product.

If not please read: viewtopic.php?f=2&t=60
Create your own thread for purchase/activation/key issues.

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