The license is used by too many different users  [Solved]

Ask questions to do with purchasing, registering or activating Cubik Studio, and requesting key resets.
Post Reply

The license is used by too many different users

Post by aa8276aa » 15 Feb 2020, 11:23

When i try to open Cubik Studio, I receive the error message "The license is used by too many different users...". I am not aware what could be the reason for that, as I used my license only on a single computer with one user.
Could you please reset my account so that I can continue using it?
User avatar
aa8276aa
Supporter
Posts: 1
Joined: 16 Jun 2019, 10:47

Re: The license is used by too many different users  [Solved]

Post by HanFox » 15 Feb 2020, 20:17

It seems unlikely you've only ever installed the software once (reinstalls of the OS on a computer count as a use of the key).

On the reset request form it asks you to agree that you understand that resetting your key may make it unusable. You would have had to agree to that that twice to reach all your uses.

If you found it suspicious that you had to reset your key then you should have let us know earlier.

Your key will not be manually reset. However, the uses of your key will be automatically reset around the beginning of April, 2020.
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.

Profile pic by TsaoShin: https://www.deviantart.com/tsaoshin
User avatar
HanFox
Web Admin
Posts: 1139
Joined: 16 Apr 2012, 00:46

Post Reply

Return to “Purchase Support”