Have receipt but no email?  [Solved]

Ask questions to do with purchasing, registering or activating Cubik Studio, and requesting key resets.
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Have receipt but no email?

Post by PhantomSmithy » 04 Aug 2018, 04:27

I have a receipt, transaction ID etc but haven't received an email... but, when I put in my email and the transaction ID into the key recovery area it says that no order matching those credentials is in the system.

How long does it usually take before the system sees a new order?

Thank you!
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Re: Have receipt but no email?  [Solved]

Post by HanFox » 04 Aug 2018, 10:18

99% of purchases are instant, however, PaymentWall can take time to verify a purchase due to fraud checks.

Also, if you used PayPal, it may be delayed as under certain circumstances they will process transactions as an eCheque/eCheck.
Create your own thread for purchase/activation/key issues.

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Re: Have receipt but no email?

Post by PhantomSmithy » 04 Aug 2018, 16:15

I did use PayPal and after hitting submit I was like "I could have just used my card..." guess I wait then.

Thanks!
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