Bought cubik, no product? [Solved]

[Mechanoid]

Ok so i bought cubik studio with ideal... (had to fill in my name + 2 times my email)
i got a email from paymentwall that it was sucsesfull, yet i did not receive a key/link or register...

i finally was able to login on my old account (upper is with my new, and yes i know i could've received it for free), so decided to post this

[Jimmy]

Same here. I haven't created a Cubik account/bought Pro before, so Studio is my first. My payment was successful and I haven't received a product either. I've emailed support and now I'm waiting for a reply. Patience is a virtue, I guess. Hahaha

[Mechanoid]

Well i created my (new) account after i purchased it, now i need a confirmation email, which i'm not getting
Also like i said before, i could've just gotten it for free but ohwell... more support for sphax84 (this is my old account btw)

[Jimmy]

Yeah, it took a good while for the confirmation email for the forum account to arrive, so I'm gonna give it a good while for the download email to arrive. And absolutely! I wanted to help support the people (or perhaps just person from what I gather?) who put this together. It's an awesome tool that I'm rather impatient about wanting to work with .-. lol

[Mechanoid]

How long dit it took you?
Because i still don't have any confirmation mail.

[Jimmy]

I took about 45 minutes to an hour. I'm not too sure why the emailing would be so slow, since that's an automatic system. Same with getting a download link upon purchase. But then again, I know verrrrry little about web development, and I'm sure there were bugs to be worked on on release day. So I guess we'll just sit back and let them do their thing. haha

[Mechanoid]

Ahh ok, then i still have some time to go
I do know about web development, automated shouldn't be taking that long, unless there's a delay with people purchasing/logging in/registering/downloading all at once... so basicly extreme web traffic...

Watching YT at the moment wating in anticipation

[Jimmy]

Yeah, I guess I can pass the time by studying. Ugh, I was hoping to procrastinate everything today while I make blocky goodness

[xorinzor]

45 - 60 minutes? that's insane.

[Sphax]

Hi, sorry for those issues, things will get fixed asap and everybody will get their Serial and the access to download. I sincerely apologize for the delay.