It doesnt wan't to send me the serial but it mid me pay. [Solved]

[EliMe5]

I bought the cubik, but once I bought it, on paymentwall it sais: "Thank you for your purchase!" and on the cubik website it said it failed, so I didn't get an email with a serial. I tried to do the recovering process of the serial but it said:" Failure!
Recovery has failed.
No transaction found with those details or key already activated.
Please check https://cubik.studio/get
If you are still having issues please post on the Support Forum" so what are my suppose to do?

[HanFox]

There are no unclaimed recent purchases which means PaymentWall is likely holding your payment for security checks.

If your payment method was PayPal it may be considered an "eCheck". It takes time for them to confirm payment and so the system doesn't give access to goods until verification.

Details provided by Paypal: eChecks are one type of bank payment and usually take 6-10 business days to process. They are used when buyers have not linked a backup payment source (like a card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment.

If you believe there's been an issue you'll need to contact PaymentWall: https://www.paymentwall.com/en/contacts