Bought Cubik Pro, but can't access my account  [Solved]

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Bought Cubik Pro, but can't access my account

Post by Buildercrafty » 17 Dec 2016, 19:50

Hello,
I have bought Cubik-Pro last year on October 24th using [email protected] as my only e-mail address for both a bdcraft forum account, for which I have the password, and for the Hipay Primary paymentwall.
My problem is that I deleted my e-mail account completely, beyond the point of recovery, so I am not able to receive the Lost Purchase E-mail. Furthermore, the username I used for a bdcraft forum account is also gone but as I said before I still know the password of that one.
Fortunately I haven't lost my verification password or Cubik Pro serial number for Cubik Pro (the one starting with BDC-533.....). The purchase has been made by redeeming a PaySafeCard, therefore I can't give you any further information than that.
Please help me out as soon as possible!
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Re: Bought Cubik Pro, but can't access my account

Post by Sphax » 18 Dec 2016, 22:05

Have you followed the guide to upgrade: viewtopic.php?f=2&t=14 ?
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Re: Bought Cubik Pro, but can't access my account

Post by Buildercrafty » 20 Dec 2016, 16:54

Yes, I did all these steps but there aren't working for me because I don't have access to my old cubik email address anymore.
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Location: Athens

Re: Bought Cubik Pro, but can't access my account

Post by Sphax » 22 Dec 2016, 06:30

Please send me by PM your old email address, your Serial and the purchase proof (ie. purchase email from Hipay or Paypal).
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Re: Bought Cubik Pro, but can't access my account

Post by Buildercrafty » 31 Dec 2016, 16:05

Hey there! :3d:
Just wanted to add a update to my problem, I have finally found all the necessary credentials, including my verification email, proof of purchase, Transactions-Code and BDC-Code. None the less I can't access my bdcraft forum account and email address.
So how am I able to associate Cubik Pro with my current Cubik Studio account?
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Location: Athens

Re: Bought Cubik Pro, but can't access my account

Post by HanFox » 18 Jan 2017, 08:03

Has this issue been sorted out yet, Buildercrafty?
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.

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Re: Bought Cubik Pro, but can't access my account

Post by Buildercrafty » 14 Feb 2017, 16:04

I'm sorry for not showing up for nearly a month now but unfortunately I couldn't resolve the problem by myself. The thing is I don't have access to my old email address and bdcraft forum account, however I will send all further details by PM to Sphax. None the less I can provide the Serial number (BDC-Code), purchase email and so forth. The PM is on the way!
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Buildercrafty
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Location: Athens

Re: Bought Cubik Pro, but can't access my account  [Solved]

Post by Sphax » 16 Feb 2017, 12:12

The issue should be resolved by now
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