Don't receive email after recover

WeBer_Le_Pecheur · Post by **WeBer_Le_Pecheur** » 13 Dec 2016, 14:58

Hi

I bought BDCraft Cubik Pro some time ago and I'd like to get over it, except that I have to make the transition to Cubik Studio. So I used the procedure on this page to download Cubik Studio (viewtopic.php?f=2&t=14) , but in step 8 I do not receive any mail and so I can not continue.

Sorry for bad English, I use google translation.

Post by **Sphax** » 13 Dec 2016, 15:16

So you don't know your Cubik Pro Serial?

WeBer_Le_Pecheur · Post by **WeBer_Le_Pecheur** » 13 Dec 2016, 15:17

If so, I have email and serial but I can not put my key on my new Cubik Studio account

I have all the information to allow me to download Cubik Studio, my only problem being that I can not transfer this information from my Cubik PRO account -> Cubik Studio

Post by **Sphax** » 13 Dec 2016, 16:08

If you can download Cubik Studio, you should be able to register it as well.
Go in https://cubik.studio/get and copy/paster your serial from there in Cubik Updater serial field and then put your email (the one you used for your account here) in the email field.

WeBer_Le_Pecheur · Post by **WeBer_Le_Pecheur** » 13 Dec 2016, 16:11

Yeah but :
***

and Cubik PRO Updater say me :

Post by **HanFox** » 13 Dec 2016, 16:21

You need to fill in the recover form with your details: https://cubik.studio/recover

Check your emails afterwards (also SPAM folder).

WeBer_Le_Pecheur · Post by **WeBer_Le_Pecheur** » 13 Dec 2016, 16:23

That's what I'm trying to tell you.
I tried to recover 2 times and I still have no mail from your site.

Post by **HanFox** » 13 Dec 2016, 16:28

That's pretty much the only thing you didn't actually say...

I'll take a look at it.

Post by **HanFox** » 13 Dec 2016, 16:35

You should have received an email now.

Post by **Sphax** » 13 Dec 2016, 16:35

@WeBer_Le_Pecheur for information, Cubik Studio will not work on x86 Windows. I'm not sure if you have a x64 Windows but from the screenshot I see of Cubik Pro updater, I have a doubt and prefer to tell you just in case...

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