Account recovery is not working [Solved]

[RBNSKY]

When I bought Cubik Pro, I already had some Problems with it because at one step I didn't rememder which of my E-mail adresses i had used,
so I tried all of them, and somehow the system messed them up so I had to sometimes use the one and then the other.

When I tried to login on this Website all of them didn't work so I checked which of them was the one I had in use for my BDcraft forum account "Erzkern" and what my Password was.
My E-mail was already updated to my "main Email adress" and I changed the password because I didn't knew my old one (Thanks Google),
but i didn't get a confirmation mail or anything like that... (Is this normal?)

I used the exact same Information to log in into this website, but it did't work, so I tried the recover form.
I still have my serial and the old Emails, but again, I tried the recover form with all of the 3 Email adresses, and again, it didn't work.

BTW. I used the same Email adress to register an account here as the one that is active on my BDcraft forum account "Erzkern" ([email protected]), are the accounts from the BDcraft forum the same as they are here or not? Or maybe just some of them?

More Information:

The original/first Email of my BDcraft forum/purchase account was [email protected].
(The "Welcome to "BDcraft Community" mail went to that adress)


The Support Emails I got from Spahx,
the Allopass/HiPay Purchase Summary
and the " Reactivate yor Account" Email went to [email protected]

At the same days I got Support Emails from Spahx to [email protected],
I also got Emails with the Subject "Your "BDcraft Cubik PRO" Order - Reminder from BDcraft.net" but they went to [email protected]

And my third Email Adress is robin.mylastname:/@magnamana.com



If you need any more Information (like for example my Serail Number), I will try my best to find everything.

I'm sorry for that messy text

Thanks for any help,
Robin

[HanFox]

So you've filled in this form? https://cubik.studio/recover

The email you need is the one you used for your BDcraft forum/purchase (i.e. [email protected]) and your key.

What does the form actually say when you fill it in?

[RBNSKY]

I tried it again and the first few times it said Email adress or Serial Number are unkown.

But somehow the third time I tried it today had worked!
And also thanks for the quick help!

[RBNSKY]

Ok I got the mail from Cubik Studio, but if click on the link and try to confirm my account there, it tells me that my password is incorrect.

I updated the password, used the new one, but the keeps saying that it's incorrect.

[HanFox]

The forms definitely work correctly for activating products. Not really sure why you're having issues. No one else has on that particular step.

[RBNSKY]

Wow. After one day of waiting the password was correct.
Im 100% sure that I did not type anything wrong, and even if I did, I tried it a hundred times...
Maybe the form didn't update to the new password or something, I have no Idea. I just used the exact same password as I used yesterday.

Thanks for the help, I can finally download Cubik Studio.