Payment Wall made me pay twice [Solved]

[Vatuu]

Greetings,

recently, I purchased Cubik Studio. Using PayPal, I followed the steps to purchase it, but after the confirmation of PayPal, the PaymentWall reloaded itself, without any confirmation of the successful payment. It forced me to follow the steps once again, and worked afterwards, though, looking at my PayPal receipt, it turns out that the money for the program was withdrawn twice. Afterwards, the second "Confirmation eMail" arrived at a different eMail account of mine (Which I didn't confirmed yet). Thing is, I don't want two keys. My Question is now, if I can have the money refunded, because I need it for something else, espicially because I never wanted a second one anyway.

Best regards,
Vatuu

[Vatuu]

Bump?

[Sphax]

For double purchase, please send me a PM with both PaymentWall transaction ID (starting with "w") or Paypal transaction ID and your email address.

You can also directly submit a claim or a dispute on Paypal explaining the problem with the asked information above.

EDIT: Also, never publish any screenshots of your transactions, we don't need screenshots of such things, just the transaction numbers are enough.