I use to be able to import schematic files, but now it just gives me errors.

Thanks man!, that recovery link wasn't included in the step by step guide, so that's why i was so confused.

I tried creating a new account but it seems like once I did that, I am unable to follow the Guide.
Although, the guide didn't help at all. I tried putting my serial number as the password and my email as my email, but that didn't work either.

I can't access my copy of Cubik Pro/Cubik Studio.

I tried doing the whole step by step guide, but nothing works.
I can provide proof of purchase and serial numbers, I would like a fresh copy of the product please.