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No activation email, recovery doesn't work
Posted: 13 Dec 2016, 09:42
by sargunster
I just purchased Cubik Studio. My Paymentwall reference number is W104205738. I didn't receive an activation email, and the recovery form tells me "No transaction found with those details or key already activated".
Re: No activation email, recovery doesn't work
Posted: 13 Dec 2016, 09:50
by HanFox
Did you pay using Paypal?
Re: No activation email, recovery doesn't work
Posted: 13 Dec 2016, 10:19
by sargunster
Using a credit card on Paymentwall
Re: No activation email, recovery doesn't work
Posted: 13 Dec 2016, 10:46
by sargunster
I can see the charge on my card's account page, and I have the Paymentwall receipt.
Re: No activation email, recovery doesn't work
Posted: 13 Dec 2016, 11:10
by HanFox
It appears our host is causing us issues (again).
We're looking in to it. Sorry for any inconvenience.
Re: No activation email, recovery doesn't work
Posted: 13 Dec 2016, 11:20
by sargunster
Alright, thanks for the quick response. Will look forward to a solution soon.
Re: No activation email, recovery doesn't work [Solved]
Posted: 13 Dec 2016, 11:44
by Sphax
You should get the email in coming hours. Sorry for the issue.