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Bought CubikPro a while ago and cannot access account.

Posted: 23 Nov 2018, 06:12
by NTLX
I bought CubikPro a few years ago (around 2016) and used it for a while then stopped for a round a year. I came back to use it again and I cannot access my account. I have proof that it is mine (still have files on my pc with models I made with it), but no passwords or emails are working. I can't even access the serial number because the email for it was deleted. I know what my username 100% but nothing else has worked. If anyone could help that'd be fantastic.

Re: Bought CubikPro a while ago and cannot access account.

Posted: 23 Nov 2018, 06:22
by HanFox

Re: Bought CubikPro a while ago and cannot access account.

Posted: 08 Dec 2018, 07:54
by NTLX
I forgot an important detail. Initially, my friend bought cubik pro for me (I dont remember if there was a gifting system back then) though the email and password ended up being mine. But when putting in the emails for trying to get back my serial code, I cannot access any of them though I have tried every email of both mine and my friend's.

Re: Bought CubikPro a while ago and cannot access account.  [Solved]

Posted: 08 Dec 2018, 08:18
by HanFox
You will need to send me some information via a Private Message:
  • Your real name (or the name of the person who bought Cubik)
  • Any email addresses that may be connected to the account
  • Your receipt (or a reasonable estimate of the date of purchase)
  • Your Cubik serial (if known)