Cubik Studio

I bought Cubik Pro a little bit ago, and wanted to re-download it after a few months of not using it anymore. I logged into my account, and downloaded the Cubik Stupid Updater, without a problem. I put in my E-mail, and my serial, (which showed on the download page.) and when I hit the "Continue" button, I get this error: http://imgur.com/8kjBb48

And obviously, hitting the "Retry" button, and re-entering my information, I still get the same error after pressing "Continue."

Be sure to enter email in lowercase and to put the email address of your Cubik Studio account in 1st field.

Sphax wrote: 16 Dec 2016, 16:14 Be sure to enter email in lowercase and to put the email address of your Cubik Studio account in 1st field.

Everything is as it should be. All fields are entered properly with the correct information. Yes, my e-mail is in the proper field, and it is all in lowercase. I quadruple checked all my information before I even though about coming to the forums. I also migrated my Cubik Pro account to Cubik Studio, and my proper serial, (The same serial in my old e-mail from BDCraft Goods.) showed up on the download page, so I know that is correct as well.

(I just checked everything again, making sure all my information was correct, and I still get the same error.)

Not to be rude but, have you given up on helping me or something? I did pay for this software, so I should be allowed to use it.... I still have the same problem, all my information is definitely correct.

I have had this issue too, somehow it is about the OS if you are using Windows 8/8.1 the issue occurs.
You can solve this by upgrading to Windows 10

Dziwko wrote: 19 Dec 2016, 01:14 I have had this issue too, somehow it is about the OS if you are using Windows 8/8.1 the issue occurs.
You can solve this by upgrading to Windows 10

I'm on Windows 10. That is definitely not the issue.

Please send me the information you are entering in Cubik Updater by PM.

I tested your information (user email + Serial) and everything worked fine.

Hi
i have the same error message.
my computer wasn't starting up as it should, so i uninstalled every program.
When i launched Cubik Studio it asked to put my account information.When i put everything in it gave me the error:"The licence information entered has one or more error..."

Can you please help me !

I have got the same Error and I just purchased it today everything is right what I did x.x