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Bought Cubik. Email Troubles

Posted: 08 Dec 2016, 21:59
by Barinthusmc
Hello. I recently bought Cubik Pro, or at least tried to.
There seems to have been a problem with pay pal where they will need 5 days to verify my payment. I understand I will not receive Cubik until that payment is verified. (Payment should be verified on the
My problem is that I cannot remember which email I used during payment. I have a list of possible emails, but am not sure I should have received a confirmation email with a download key yet.
I was wondering if I could provide you with some sort of purchase confirmation (The money was already removed from my bank account) and you could tell me at which email I will receive my download key.

Re: Bought Cubik. Email Troubles  [Solved]

Posted: 08 Dec 2016, 22:04
by HanFox
Cubik Pro hasn't been available since 1st November.

For Cubik Studio purchases you would have received an email from PaymentWall with your receipt if you have made a purchase.

You will receive your activation details to the same email.

If not follow the recovery steps: viewtopic.php?f=2&t=60

Re: Bought Cubik. Email Troubles

Posted: 08 Dec 2016, 22:23
by Barinthusmc
Thank you for your help. I did mean Cubik Studio. However, I never got an email from PayWall. Also, my problem is that I don't remember which email I used to buy Cubik with.

Re: Bought Cubik. Email Troubles

Posted: 09 Dec 2016, 07:51
by Sphax
If you paid with paypal, you should be able to see a transaction ID beginning with "w"

Provide that transid by PM with the date of purchase and we might find your purchase and the email address attached to.