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Refund Request

Posted: 04 Jun 2021, 00:52
by Fyrzo
Hello,

After buying the software and downloading it and trying to open it, it just crashes.
I tried putting it at the root of the drive, execute it with admin rights, windows compatibility...
Nothing worked, and I don't want to only use the legacy version, I paid for the latest version.

So I wish to get refunded, please.

Thank you

Re: Refund Request

Posted: 04 Jun 2021, 09:15
by HanFox
Exactly what happens when it crashes? Do you get a message, or does it just close?

Have you tried deleting your Cubik Studio folder as well as:

Code: Select all

C:\Users\<user>\AppData\LocalLow\BDcraft\Cubik
- and then tried to re-download the installer?

Re: Refund Request

Posted: 04 Jun 2021, 21:19
by Fyrzo
I just download and try to open it. The window of the program opens for a second then it closes.
The folder in appdata doesn't exist.

Re: Refund Request  [Solved]

Posted: 04 Jun 2021, 22:43
by HanFox
I see. I'm sorry you've had issues. I've processed a refund for you.

Re: Refund Request

Posted: 04 Jun 2021, 23:29
by Fyrzo
Thank you.