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Key never received and form not working

Posted: 28 Aug 2020, 23:53
by Byakurd
Hello,
I bought the program today and never received the activation key, I tried following the posts on the forum but the form linked told me the key was already activated and/or invalid, the payment went through and there's nothing about e-cheque or such on the receipt. Could you perhaps help me?

Re: Key never received and form not working  [Solved]

Posted: 29 Aug 2020, 09:54
by HanFox
I don't see any transactions that are using your forum email address, which means one way or another the payment hasn't been fully processed yet.

If you've received a receipt from PaymentWall it's possible that PayPal are actually doing fraud checks and are holding the funds. If after 72 hours you've still not received an activation email, and the recovery form still doesn't work please post again and we'll take it from there.

Re: Key never received and form not working

Posted: 29 Aug 2020, 17:43
by Byakurd
I received the email today, thank you for your help