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refund due to accidentally buying 2 copies

Posted: 01 Aug 2020, 18:29
by forsythia224
At the first payment, I waited a long time, but the payment page did not proceed.
So I used another payment method, but the previous payment proceeded.
As a result, I paid twice. Please refund one.

Re: refund

Posted: 01 Aug 2020, 19:56
by HanFox
Please activate one of your products first, and then we'll refund the remaining one.

Re: refund

Posted: 02 Aug 2020, 17:40
by forsythia224
I activated one of products.

Re: refund

Posted: 02 Aug 2020, 18:18
by HanFox
Neither of your purchases have been activated.

You should have received an email from us with activation link, if not please use this form: https://cubik.studio/recover2

Re: refund

Posted: 02 Aug 2020, 18:29
by forsythia224
I did it.

Re: refund  [Solved]

Posted: 02 Aug 2020, 19:03
by HanFox
Your refund has been processed.

You should receive a confirmation via email.