Cubik Studio

Whenever I try to convert Voxels to Elements the screen turns black and I am unable to do anything.
Is there any software requirements for Cubik Studios or any software that would cause this to happen?
I saw other people had this issue but no solution.

hmm you could look at task manager while you convert and se what is maxing and ik what i am looking at what are all thoughs dots in a line did you make that or is that apart of the glitch?