Cubik Studio

Please help me!!!
I am Chinese.My English is not good.
I am first time to buy it.But after I paid, it showed that"This key has either already been activated or is erroneous."
So can I request a refund and repurchase?

Sorry about the issue.

Your activation token has been reset, you'll need to recover it via this form: purchase-support-f2/how-to-recover-cubi ... i-t60.html

Sorry,it doesn't work.
I was first to buy this product,but after I paid ,it showed me that"Activate Product".

I believe the activation issue should be fixed now. Please try using the recovery form again.

Sorry.
It still has not been fixed.

I'll have to add your product manually then.

You will need to send me some information via a Private Message:

• Your real name (or the name of the person who bought Cubik)
• Any email addresses that may be connected to the account
• Your receipt (or a reasonable estimate of the date of purchase)
• Your PaymentWall reference number (similar to w00000000)

Which mailbox should I send to?

I have sent it。
Please pay attention to check.