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Have receipt but no email?

Posted: 04 Aug 2018, 04:27
by PhantomSmithy
I have a receipt, transaction ID etc but haven't received an email... but, when I put in my email and the transaction ID into the key recovery area it says that no order matching those credentials is in the system.

How long does it usually take before the system sees a new order?

Thank you!

Re: Have receipt but no email?  [Solved]

Posted: 04 Aug 2018, 10:18
by HanFox
99% of purchases are instant, however, PaymentWall can take time to verify a purchase due to fraud checks.

Also, if you used PayPal, it may be delayed as under certain circumstances they will process transactions as an eCheque/eCheck.

Re: Have receipt but no email?

Posted: 04 Aug 2018, 16:15
by PhantomSmithy
I did use PayPal and after hitting submit I was like "I could have just used my card..." guess I wait then.

Thanks!