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Bought cubik, no product?
Posted: 01 Nov 2016, 20:43
by Mechanoid
Ok so i bought cubik studio with ideal... (had to fill in my name + 2 times my email)
i got a email from paymentwall that it was sucsesfull, yet i did not receive a key/link or register...
i finally was able to login on my old account (upper is with my new, and yes i know i could've received it for free), so decided to post this

Re: Bought cubik, no product?
Posted: 01 Nov 2016, 20:55
by Jimmy
Same here. I haven't created a Cubik account/bought Pro before, so Studio is my first. My payment was successful and I haven't received a product either. I've emailed support and now I'm waiting for a reply. Patience is a virtue, I guess. Hahaha
Re: Bought cubik, no product?
Posted: 01 Nov 2016, 20:59
by Mechanoid
Well i created my (new) account after i purchased it, now i need a confirmation email, which i'm not getting

Also like i said before, i could've just gotten it for free but ohwell... more support for sphax84

(this is my old account btw)
Re: Bought cubik, no product?
Posted: 01 Nov 2016, 21:03
by Jimmy
Yeah, it took a good while for the confirmation email for the forum account to arrive, so I'm gonna give it a good while for the download email to arrive. And absolutely! I wanted to help support the people (or perhaps just person from what I gather?) who put this together. It's an awesome tool that I'm rather impatient about wanting to work with .-. lol
Re: Bought cubik, no product?
Posted: 01 Nov 2016, 21:17
by Mechanoid
How long dit it took you?
Because i still don't have any confirmation mail.
Re: Bought cubik, no product?
Posted: 01 Nov 2016, 21:20
by Jimmy
I took about 45 minutes to an hour. I'm not too sure why the emailing would be so slow, since that's an automatic system. Same with getting a download link upon purchase. But then again, I know verrrrry little about web development, and I'm sure there were bugs to be worked on on release day. So I guess we'll just sit back and let them do their thing. haha
Re: Bought cubik, no product?
Posted: 01 Nov 2016, 21:41
by Mechanoid
Ahh ok, then i still have some time to go

I do know about web development, automated shouldn't be taking that long, unless there's a delay with people purchasing/logging in/registering/downloading all at once... so basicly extreme web traffic...
Watching YT at the moment wating in anticipation

Re: Bought cubik, no product?
Posted: 01 Nov 2016, 21:46
by Jimmy
Yeah, I guess I can pass the time by studying. Ugh, I was hoping to procrastinate everything today while I make blocky goodness
Re: Bought cubik, no product?
Posted: 02 Nov 2016, 19:21
by xorinzor
45 - 60 minutes? that's insane.
Re: Bought cubik, no product?
Posted: 02 Nov 2016, 19:45
by Sphax
Hi, sorry for those issues, things will get fixed asap and everybody will get their Serial and the access to download. I sincerely apologize for the delay.