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Bought Cubik Studio and didn't receive any info to create my account.
Posted: 15 Jul 2017, 13:30
by Viesis
I bought cubik studio and received my paypal confirmation over a half hour ago, but have yet to receive anything else to activate my account so I can download the software. Thank you for your help.
Re: Bought Cubik Studio and didn't receive any info to create my account.
Posted: 16 Jul 2017, 12:44
by Viesis
So it has been about 24 hours now an still haven't received anything to make an account or instructions on how to download this software. I would appreciate some kind of help with this issue from admin/staff. Thanks.
Re: Bought Cubik Studio and didn't receive any info to create my account. [Solved]
Posted: 16 Jul 2017, 13:05
by HanFox
If your payment method was PayPal it may be considered an "eCheck". It takes time for them to confirm payment and so the system doesn't give access to goods until verification.
Details provided by Paypal: eChecks are one type of bank payment and usually take 6-10 business days to process. They are used when buyers have not linked a backup payment source (like a card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment.
If you believe there's been an issue you'll need to contact PaymentWall:
https://www.paymentwall.com/en/contacts