I want to repurchase

Tulla · Post by **Tulla** » 02 Feb 2019, 12:16

Please help me!!!
I am Chinese.My English is not good.
I am first time to buy it.But after I paid, it showed that"This key has either already been activated or is erroneous."
So can I request a refund and repurchase?

Post by **HanFox** » 02 Feb 2019, 13:16

Sorry about the issue.

Your activation token has been reset, you'll need to recover it via this form: purchase-support-f2/how-to-recover-cubi ... i-t60.html

Tulla · Post by **Tulla** » 03 Feb 2019, 01:47

Sorry,it doesn't work.
I was first to buy this product,but after I paid ,it showed me that"Activate Product".

Post by **HanFox** » 03 Feb 2019, 09:58

I believe the activation issue should be fixed now. Please try using the recovery form again.

Tulla · Post by **Tulla** » 03 Feb 2019, 14:21

Sorry.
It still has not been fixed.

Post by **HanFox** » 03 Feb 2019, 14:24

I'll have to add your product manually then.

You will need to send me some information via a Private Message:

Your real name (or the name of the person who bought Cubik)
Any email addresses that may be connected to the account
Your receipt (or a reasonable estimate of the date of purchase)
Your PaymentWall reference number (similar to w00000000)

Tulla · Post by **Tulla** » 03 Feb 2019, 14:28

Which mailbox should I send to?

Post by **HanFox** » 03 Feb 2019, 14:33

ucp.php?i=pm&mode=compose&u=164

Tulla · Post by **Tulla** » 03 Feb 2019, 15:05

I have sent it。
Please pay attention to check.

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