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by HanFox
Yesterday, 08:00
Forum: Purchase Support
Topic: 큐빅키재설정요청 [Solved]
Replies: 1
Views: 12

Re: 큐빅키재설정요청 [Solved]

Your key uses had already been automatically reset by the system before you even posted.
by HanFox
05 Aug 2020, 07:53
Forum: Purchase Support
Topic: i can' download cubik studio
Replies: 1
Views: 61

Re: i can' download cubik studio

Can you be more specific?
by HanFox
02 Aug 2020, 19:03
Forum: Purchase Support
Topic: refund due to accidentally buying 2 copies [Solved]
Replies: 5
Views: 106

Re: refund [Solved]

Your refund has been processed.

You should receive a confirmation via email.
by HanFox
02 Aug 2020, 18:18
Forum: Purchase Support
Topic: refund due to accidentally buying 2 copies [Solved]
Replies: 5
Views: 106

Re: refund [Solved]

Neither of your purchases have been activated.

You should have received an email from us with activation link, if not please use this form: https://cubik.studio/recover2
by HanFox
01 Aug 2020, 19:56
Forum: Purchase Support
Topic: refund due to accidentally buying 2 copies [Solved]
Replies: 5
Views: 106

Re: refund [Solved]

Please activate one of your products first, and then we'll refund the remaining one.
by HanFox
30 Jul 2020, 17:44
Forum: Purchase Support
Topic: The license is used by too many different users [Solved]
Replies: 1
Views: 60

Re: The license is used by too many different users [Solved]

On the reset request form it asks you to agree that you understand that resetting your key may make it unusable. You would have had to agree to that that twice to reach all your uses. Your key will not be manually reset. However, the uses of your key will be automatically reset around the beginning ...
by HanFox
30 Jul 2020, 12:49
Forum: Purchase Support
Topic: Purchase Issue
Replies: 3
Views: 51

Re: Purchase Issue

Once your payment is confirmed you'd receive a receipt from PaymentWall. However, as you used PayPal it can take up to 10 working days for PayPal to process your order as they may have processed it as an eCheque/eCheck (this information normally shows up on your PayPal receipt). You can read about e...
by HanFox
23 Jul 2020, 20:16
Forum: Purchase Support
Topic: Can't open CubikUpdater on Mac.
Replies: 3
Views: 250

Re: Can't open CubikUpdater on Mac.

You can't get a refund if you don't let us try to help you first.

As I said, you need to post the actual error message you get.

You haven't allowed us to try and fix your problem as you've failed to provide any relevant information, nor have you actually stated you tried what I asked you to do.
by HanFox
21 Jul 2020, 15:33
Forum: Purchase Support
Topic: I can't use new PC cubik studio. Please help me reset key. [Solved]
Replies: 1
Views: 174

Re: I can't use new PC cubik studio. Please help me reset key. [Solved]

The message is fairly clear, and all the messages before which you agreed to by actively checking a box were pretty clear, too. As are the Terms of Use you agreed to when purchasing the software. You have had your key for just over 4 months, and used up all the activations that most people never hit...

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