No download link after purchase.  [Solved]

Ask questions to do with purchasing, registering or activating Cubik Studio, and requesting key resets.
Post Reply

No download link after purchase.

Post by thimmy » 03 Feb 2019, 13:05

Hello

I just purchased this software, but whenever I go to the 'download' page, it doesn't change from the 'purchase' page. I tried the account recovery form (which recognised that I had purchased a copy) but it redirected me back to the purchase page. I don't know where to access the download.

Can I have some help please?
User avatar
thimmy
Supporter
Posts: 3
Joined: 03 Feb 2019, 12:53

Re: No download link after purchase.

Post by HanFox » 03 Feb 2019, 13:51

Sorry for the inconvenience. I believe this issue is now fixed.

Please try and follow your activation link from the email again. Thanks.
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.
User avatar
HanFox
Web Admin
Posts: 747
Joined: 16 Apr 2012, 00:46
Location: Hereford, England

Re: No download link after purchase.

Post by thimmy » 03 Feb 2019, 15:11

I have a Paymentwall receipt and my Paypal receipt, but no Cubik Studio activation email or serial number. Should I just wait a few days or what?
User avatar
thimmy
Supporter
Posts: 3
Joined: 03 Feb 2019, 12:53

Re: No download link after purchase.

Post by HanFox » 03 Feb 2019, 15:13

You should have received an email from us with a link and to confirm purchase. It may be in your Spam folder.

However, the recovery form should also work: purchase-support-f2/how-to-recover-cubi ... i-t60.html
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.
User avatar
HanFox
Web Admin
Posts: 747
Joined: 16 Apr 2012, 00:46
Location: Hereford, England

Re: No download link after purchase.

Post by thimmy » 03 Feb 2019, 15:17

Not in spam and I've tried that recovery thing multiple times. It leads me back to <https://cubik.studio/get> but I only have the option to purchase. I'm wondering if I messed up the order or maybe that the email I entered initially was incorrect...
User avatar
thimmy
Supporter
Posts: 3
Joined: 03 Feb 2019, 12:53

Re: No download link after purchase.  [Solved]

Post by HanFox » 03 Feb 2019, 15:23

It just seems a handful of people bought the product during an issue with the website, and for some reason no matter what activation links for a small percent aren't working correctly. It's odd, as newer purchases seem to be fine.

I will need to add your product manually.

You will need to send me some information via a Private Message:
  • Your real name (or the name of the person who bought Cubik)
  • Any email addresses that may be connected to the account
  • Your receipt (or the date of purchase)
  • Your PaymentWall reference number (similar to w00000000)
Create your own thread for purchase/activation/key issues.

Please don't Private Message admins without prior permission. Your message may be missed.
User avatar
HanFox
Web Admin
Posts: 747
Joined: 16 Apr 2012, 00:46
Location: Hereford, England

Post Reply

Return to “Purchase Support”